Author: Zl. Petrova
Title: The role of the National health insurance fund in the policy about the quality of public health: institutionalizing of the process for ensuring quality. 3, 2003, ¹ 2, 8-11.
Key Words (author's): Monitoring; Assessment; Categories; Capacity; Communication; Strategy; Politics; Leadership; Values, Internal environment.
Key Words (MEDLINE): Health services - standards; Quality assurance, health care; Outcome and process assessment, healthcare - organization and administration; Insurance, health; Institutionalization - legislation and jurisprudence; Institutionalization - organization and administration.
Topic: Studies, analyses, reviews
Abstract
Providing and ensuring quality is a complex set of activities for definition, design, monitoring, assessment and improvement of quality. These activities include as well elaboration and distribution of standards and indicators, which aim at the achievement of the most effective and safe health service.Main directions in the process of institutionalization of quality could be deployed in three categories:
1. Development of functions, maintaining the system:1.1. Capacity building.
1.2. Communication.
1.3. Rewards for quality-initiatives and quality service.
2. Structure:
2.1. Strategic activities.
2.2. Co-ordination.
2.3. Roles and responsibilities.
2.4. Accountability.
3. “Favorable” internal environment:
3.1. Politics.
3.2. Leadership.
3.3. Principal values.
3.4. Resources.
Address for correspondence: Dr. Zl. Petrova; e-mail: ii
